Privacy Policy

1. Introduction

Frama Foods ("we," "us," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and place orders with us. This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canada's Anti-Spam Legislation (CASL).

2. What Personal Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

• Contact Information: Name, email address, phone number
• Delivery Information: Street address, city, province, postal code
• Order Information: Items ordered, quantities, special requests, delivery method
• Payment Information: We do not collect or process payments online. Payment is arranged by phone or in person.
• Website Usage: IP address, browser type, referring page URL (collected automatically)

3. Why We Collect Your Information

We collect your personal information for the following purposes:

• Order Fulfillment: To process, prepare, and deliver your order
• Communication: To confirm your order, provide updates, and respond to inquiries
• Service Improvement: To understand customer needs and improve our products and services
• Legal Compliance: To comply with Canadian laws and regulations
• Marketing (with your consent): To send promotional information only if you opt in

4. How We Use Your Information

Your personal information is used to:

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Respond to customer service inquiries
• Prevent fraud and ensure security
• Analyze website traffic and user behavior (anonymized data)
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

5. Third-Party Service Providers

We may share your personal information with trusted third parties who assist us in operating our website and conducting our business, including:

• Web3Forms: For secure form submission and email delivery (see their privacy policy at https://web3forms.com)
• Courier Services: For delivery of shipped orders (limited to delivery address only)

These third parties are contractually obligated to protect your information and use it only for the purposes specified.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Order Data: Retained for 3 years for accounting and legal compliance purposes
• Contact Information: Retained for 1 year from last order or communication
• Website Analytics: Aggregated and anonymized; individual data deleted after 90 days

Upon your request, we will delete your personal information sooner, except where we are legally required to retain it.

7. Your Privacy Rights (PIPEDA)

Under PIPEDA, you have the right to:

• Access Your Information: Request a copy of all personal information we hold about you
• Correct Your Information: Request corrections to any inaccurate or incomplete data
• Delete Your Information: Request deletion of your personal information (subject to legal retention requirements)
• Opt Out of Marketing: Unsubscribe from promotional emails at any time by clicking the unsubscribe link
• Lodge a Complaint: File a complaint with us or with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the information in Section 12.

8. CASL Compliance (Anti-Spam Legislation)

Frama Foods complies with Canada's Anti-Spam Legislation. We will only send you commercial electronic messages (emails, SMS) if:

• You have explicitly consented to receive them, OR
• It is a transactional message related to your order (order confirmation, delivery update, etc.)

Every promotional email includes an unsubscribe link. We will honor unsubscribe requests within 10 business days. If you receive unsolicited marketing from us, please contact us immediately.

9. Security of Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure:

• Secure form submission through Web3Forms' encrypted channels
• Limited access to personal information (authorized staff only)
• Regular security reviews and updates

While we take reasonable precautions, no security system is completely impenetrable. We cannot guarantee absolute security of your information.

10. Website Cookies & Tracking

Our website may use cookies and similar tracking technologies to:

• Remember your preferences
• Track website usage and performance
• Improve user experience

You can disable cookies in your browser settings; however, this may limit website functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our website constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy, wish to access or correct your information, or have privacy concerns, please contact us:

• Phone: (905) 677-7575
• Address: 7875 Tranmere Drive, Unit 4, Mississauga, ON L5S 1T8
• Email: Please call or visit for email address

For complaints regarding our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or www.priv.gc.ca.